Returns Policy
Here at OMM we are focused on customer satisfaction and its important to us that you are satisfied with your purchase. Please review the conditions below before requesting a return.
Return Eligibility
To be eligible for a return, your item must:
- Be unused, unworn and in its original condition.
- Include all original tags, parts and accessories the item came with.
- Be returned in its original packaging.
- Be accompanied by a receipt or other proof of purchase.
- Show no signs of damage caused by misuse, improper handling or neglect.
- Be returned unused, unworn, without damage and unsoiled.
Return shipping costs are sole the responsibility of the customer unless item was delivered damaged.
Approved refunds will be processed within 14 business days after the returned item has been received, inspected and confirmed as eligible for return.
How to Request a Return
To request a return, simply email info@oldmoneymilan.com and include:
- Your order number.
- Your full name.
- Your delivery address.
- The reason for your return.
- Clear photographs of the item if it is damaged, defective or incorrect.
Our customer service team will provide you with the correct return address and further instructions.
Please do not send your return to the address shown on the original parcel. Doing so may delay or prevent your return from being processed.
Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged or defective.
Exchanges
Exchange requests must be submitted within 14 days of delivery receipt.
To exchange an item, you must first return the unwanted item to the return address provided by our customer service team. Once the return has been received and inspected, we can arrange a replacement, subject to availability, or issue an eligible store credit or refund.
Customers are responsible for return shipping costs for exchanges.
Incorrect, Damaged or Defective Garments
Please inspect your order as soon as it arrives.
If you receive an incorrect item, colour or size, or your item arrives damaged or defective, contact info@oldmoneymilan.com and provide clear photographic evidence.
Once the issue has been verified, we will arrange for the correct replacement item to be sent at no additional cost.